The second-hand marketplace Members Share Anger About Size Updates
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
The second-hand shopping app has revised its size classifications for women's and children's garments without notifying all shoppers about the modification.
Digital Channels Backlash
Countless users and merchants are expressing on platforms saying Vinted listings now show an altered size classification compared to what was initially listed due to the recalibration.
The company said the updated approach better aligns with similar services.
The platform has recommended to check their listings and update the measurements by hand where appropriate, resulting in member annoyance.
Sizing System Updates
Before the change, the sizing featured numerical and alphabetical indicators, like S/8 or M/10.
The revised method features a letter and a range such as S/UK 8-10.
With some products, the measurements have been reclassified - such as a large size was formerly size 12 but currently displays as UK 16-18.
User Stories
Frankie Bridger, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Stephanie Gallen, based in Glasgow, stated items she posted with size 14 tags were displaying on the service as size 20–22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she said.
Necessary Adjustments
A different user, located in England, said she had been left angered because the modification necessitated personal updates the sizing for "all her products".
"This situation is especially annoying, since I have chronic health issues and selling on Vinted has been paramount for me since losing part of my income," she explained.
Platform Context
The app has more than 100 million members, with 18 million British users.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This isn't the first time when a surprising modification on the platform has faced criticism: last year, the service retracted a modification to its shipping options due to shopper criticism.
